Privacy Policy

Effective Date: 03 March 2025

This Privacy Policy outlines how Canberra AI Phone Agents (“we”, “our”, or “us”) handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of personal and business-related information:

Your name, email address, and contact number
Business name and details relevant to our services
Information required to configure and maintain your AI phone agent
Call data, voicemails, and message transcripts (where applicable)
Website usage data via cookies and analytics tools

2. How We Collect Information

We collect information directly from you when you:

Contact us through our website, email, or phone
Sign up for a subscription or engage our services
Use your AI agent or integrated systems
Provide feedback or participate in support and onboarding processes

3. Why We Collect Information

We collect and use personal information to:

Provide and manage our services
Communicate with you about your account or technical matters
Improve our platform and user experience
Comply with our legal and contractual obligations

4. Disclosure of Personal Information

We do not sell your personal information. We may disclose your information to:

Trusted third-party providers who assist with service delivery (e.g. voice platforms, hosting services)
Government authorities or legal entities where disclosure is required by law

All providers we work with are required to safeguard your data and meet strict privacy standards.

5. Data Storage and Security

Your data is stored securely using modern encryption and access control. While some services may host data overseas, we take reasonable steps to ensure that storage solutions meet Australian privacy standards.

6. Access and Correction

You have the right to access personal information we hold about you and to request corrections where necessary. Please contact us directly to make a request.

7. Cookies and Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to improve performance and monitor usage patterns. Cookies do not personally identify you but may be used to remember preferences or support website functionality. You may disable cookies through your browser settings at any time.

8. Changes to This Policy

This Privacy Policy may be updated periodically. Any significant changes will be communicated via our website. Your continued use of our services confirms your acceptance of the current version.

9. Disclaimer

The information provided by Canberra AI Phone Agents is for general business use and does not constitute legal, financial, or technical advice. While we strive for accuracy and reliability, we make no guarantees as to the completeness of any advice or outcomes resulting from the use of our AI agents. Clients are responsible for ensuring compliance with industry-specific regulations and laws.

10. Contact Us

If you have questions or concerns about this Privacy Policy, or you wish to make a complaint or access your information, please contact us at:

Canberra AI Phone Agents
Email: info@canberraphoneagents.com
Phone: 02 5502 3627